Well, I really only spent 2.5 hours on the misinformation, then 2.5 hours the next day fixing it. Long story short, I took my phone in to get fixed and wound up getting a new phone (it was long overdue because it was really slowing down anyway). The first lady I talked with at Sprint explained things in a very confusing manner and I made the best choice from that. Only to discover charges later that night that didn't reflect what we'd discussed. Freaking out, I went back to the store the next day and the manager explained things in an understandable way, and fixed everything. He was also shocked at the near pristine condition of my 3.5 year old smart phone (which never had a case on it). SHOCKED. I treat my phones like a mini computer, not a toy. The lady next to me was arguing over how her kid had let her friend play with her phone and it broke. I just don't understand it.